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STANDARD TERMS AND CONDITIONS OF SALE

These terms apply to all quotations, bookings and services provided by Coco&Marigold Events (registration 2022/429722/07) of Durban North, KwaZulu-Natal ("we", "us"). Accepting a quotation, paying a deposit or otherwise confirming a booking means you ("the client") accept these terms.

1. Quotations

  • Quotations are valid for 30 days from the date of issue unless stated otherwise on the quotation.
  • All prices are in South African Rand and include VAT at the prevailing rate.
  • A quotation is based on the brief, guest numbers, venue and dates given to us at the time. Any change to these may change the price, and we will issue a revised quotation before proceeding.
  • Moodboards, design concepts, sketches and layouts we produce remain our intellectual property until the event is paid in full, and may not be shared with or executed by another supplier.

2. Booking and deposit

  • A date is only secured once we have received a signed acceptance of the quotation and the deposit. Until then the date remains available to other clients.
  • A deposit of 50% of the quoted total is payable on booking.
  • The balance is payable no later than 14 days before the event date.
  • For bookings confirmed within 14 days of the event, the full amount is payable on booking.

3. Payment

  • Payment is by electronic transfer to the account shown on the quotation or invoice. Please use your invoice number as the reference and send proof of payment to admin@candmevents.co.za.
  • We reserve the right not to set up, or to withdraw items, where the balance has not been received by the due date.
  • Overdue amounts may attract interest at the maximum rate permitted by the National Credit Act, and any reasonable costs of recovery are for the client's account.

4. Changes to your order

  • Changes must be requested in writing. We will confirm in writing what is possible and what it costs.
  • Final guest numbers, layout and item quantities are required no later than 14 days before the event.
  • Reductions requested within 14 days of the event cannot be credited, as stock, flowers and staff have by then been committed on your behalf.
  • Fresh florals are seasonal and subject to availability at market. Where a specified stem is unavailable we will substitute a bloom of equivalent value and visual character, and will tell you where the change is material.

5. Cancellation

Cancellations must be in writing. The date of the written notice determines the charge. Because a confirmed date is held exclusively for you and turns other work away, the following applies:

  • More than 90 days before the event: the deposit is retained.
  • 60 to 90 days before: 50% of the quoted total is payable.
  • 30 to 59 days before: 75% of the quoted total is payable.
  • Less than 30 days before: 100% of the quoted total is payable.

These charges reflect our reasonable costs and lost opportunity, as contemplated by section 17 of the Consumer Protection Act, 2008. Any third-party costs already committed on your behalf and not recoverable by us — florals ordered, specialist hire, subcontracted services — remain payable in addition, and we will provide proof of these on request.

6. Postponement

  • We will make every reasonable effort to move your booking to a new date, subject to our availability.
  • One postponement to a date within 12 months may be made without penalty if requested more than 60 days before the original date. The deposit transfers to the new date.
  • Pricing for the new date is at the rates applicable to that date, and any third-party costs already incurred remain payable.
  • A postponement requested within 60 days of the event, or a second postponement, is treated as a cancellation and rebooking.

7. Hired items

  • All furniture, décor, linen, vessels and equipment remain our property, or that of our suppliers, at all times. Hire is for the event period stated only.
  • From delivery until collection the client is responsible for the items, including where the venue or the client's other suppliers handle them.
  • Items must be returned in the condition supplied, allowing for reasonable wear. Breakage, loss, burns, wax, staining or water damage will be charged at replacement value, which is not the same as hire value.
  • A refundable damage deposit may be required for certain items and will be stated on the quotation.
  • Candles, open flame and confetti may only be used where the venue permits it and where we have agreed the placement in advance.

8. Access, set-up and strike

  • The client is responsible for arranging our access to the venue for the set-up and strike times stated on the quotation, and for securing the venue's permission for the installation as designed.
  • The venue must provide safe, level access, adequate lighting to work by, and a power supply where the design requires it.
  • Where access is delayed, restricted, or differs from what we were told, we may be unable to complete the installation as designed. Additional time, labour or return trips will be charged.
  • Items are collected at the agreed strike time. Where we are prevented from striking as arranged, storage, an additional day's hire and a return trip may be charged.

9. The client's responsibilities

  • Obtaining the venue's approval for the design, including anything rigged, suspended, fixed to a surface or placed outdoors.
  • Ensuring the accuracy of the information you give us — guest numbers, timings, dimensions, access routes and the venue's rules.
  • The conduct of guests and other suppliers. Damage caused by them is for your account.
  • Security of our items on site during the event.

10. Outdoor events and weather

  • For any outdoor element the client must have a viable wet-weather alternative confirmed with the venue.
  • We will not install, and may remove, items where wind, rain, heat or lightning make the installation unsafe or would damage the items. This is a safety decision and is ours to make on the day.
  • A change to a wet-weather plan on the day may require additional labour, time and equipment, which will be charged.
  • No refund is due for a design element that cannot be installed or must be removed for weather.

11. Circumstances beyond our control

We are not liable for any failure or delay caused by events outside our reasonable control, including load shedding and other interruptions to electricity or water supply, fire, flood, extreme weather, epidemic, civil unrest, road closures, strikes, accidents, vehicle breakdown, or the act or omission of a venue or third-party supplier. Where such an event prevents us from performing, we will refund amounts paid less costs already committed on your behalf and a fair value for work already done.

12. Photographs

  • We may photograph our work before guests arrive, and may use those images and images supplied by your photographer on our website, social media and in proposals.
  • We will not identify you by name, or photograph guests, without your permission.
  • Tell us in writing before the event if you would prefer we did not, and we will not.

13. Liability

  • Nothing in these terms limits any right you have under the Consumer Protection Act, 2008 that cannot lawfully be limited.
  • Subject to that, our total liability arising from a booking is limited to the amount you have paid us for it.
  • We are not liable for indirect or consequential loss, and we are not liable for the acts or omissions of the venue or of suppliers appointed directly by you.

14. If something goes wrong

Please raise any concern with us on the day, in person or by telephone, so that we have the opportunity to put it right while the event is running. Concerns raised afterwards should be sent in writing to kyra@candmevents.co.za within 7 days of the event, and we will respond within 14 days.

15. Personal information

We process your personal information in accordance with the Protection of Personal Information Act, 2013, for the purpose of quoting for, planning and delivering your event, and for keeping our own records. We do not sell your information. We share it with our suppliers and the venue only to the extent needed to deliver your event.

16. General

  • These terms, together with the accepted quotation, form the whole agreement between us. Anything agreed verbally is only binding once confirmed in writing.
  • If any clause is found to be unenforceable, the remaining clauses continue to apply.
  • This agreement is governed by the law of the Republic of South Africa, and the parties consent to the jurisdiction of the Magistrate's Court having jurisdiction.